Staying connected in today’s digital age is essential. It’s common to communicate via internet or mobile phone with someone far away. However, being vigilant about scams is essential. Luckily, Optus, Australia’s leading telecommunications provider, takes customer protection seriously and has developed a valuable tool called Optus ScamWise.
For loyal Optus users, this article will explain what Optus ScamWise is, how to report suspected scams, and offer steps to recover if you become a victim.
What Is Optus ScamWise?
Launched in early 2024, Optus ScamWise is a two-pronged approach to combat scams targeting Optus customers. Firstly, it empowers customers to identify and report suspicious SMS messages. Users can flag these messages directly within the My Optus App. The reported messages are then analysed by Optus’ dedicated scam team. This analysis helps them identify and block high-circulating scam messages, preventing them from reaching other customers.
Secondly, Optus ScamWise provides valuable insights into current scam trends. The platform showcases the number of scam calls and SMS messages Optus is actively blocking each week, keeping customers informed and vigilant.
Optus ScamWise Benefits
Optus ScamWise offers several benefits to Optus customers:
- Protection against scams: By identifying and reporting suspicious SMS messages, customers contribute to Optus’ efforts in blocking high-circulating scam messages, preventing them from reaching other customers.
- Enhanced awareness: ScamWise provides visibility of trending scams and the number of scam calls and SMS messages Optus blocks weekly, keeping customers informed and alert.
- Empowerment: Customers are empowered to take action against scams by reporting suspicious messages directly through the My Optus App.
- Improved security: Optus uses the reported messages to refine its SMS blocking rules, strengthening its overall security measures.
- Collaboration: Optus’ efforts in combating scams align with broader industry initiatives, such as those led by the Australian Competition and Consumer Commission (ACCC), to protect consumers.
Overall, Optus ScamWise is a valuable tool that empowers customers to protect themselves and contributes to a safer online environment for all Optus users.
How to Report a Suspected Optus Scam
If you receive a suspicious SMS message claiming to be from Optus (or any other entity for that matter), the safest approach is to report it. Here’s how to do it if you’re an Optus customer:
- Open the My Optus App.
- Locate the section dedicated to reporting scams (this may vary slightly depending on your app version).
- Forward the suspicious SMS message within the designated reporting tool.
By reporting the message, you’re not only protecting yourself but also helping Optus build a stronger defense against future scams.
Recovering From an Optus Scam
If you suspect you’ve fallen victim to a scam targeting your Optus account, take immediate action:
- Contact Optus Immediately: Call Optus on 133 937 (consumer customers) or 133 343 (business customers) to report the incident. You can also report it through the My Optus App.
- Secure your Account: Change your Optus account password and enable multi-factor authentication (MFA) if available.
- Report Identity Theft: If you believe your personal information has been compromised, contact IDCare, a free government service that provides support for identity and cyber security issues. Visit https://www.idcare.org/ for more information.
- Report Financial Loss: If you’ve suffered financial loss due to the scam, contact the Australian Competition and Consumer Commission (ACCC) via their ScamWatch website (https://www.scamwatch.gov.au/) or consider seeking guidance from the Office of the Australian Information Commissioner (OAIC) regarding financial restitution options (https://www.oaic.gov.au/).
Staying Safe From Scams
Being cautious is key to staying safe online. Here are some additional tips to remember:
- Never click on suspicious links or download attachments from unknown senders.
- Be wary of unsolicited calls or messages, even if they appear to come from a legitimate source.
- Don’t share personal information or account details unless you’re absolutely certain of the recipient’s legitimacy.
- Optus will never ask for your personal information via SMS.
- Stay informed about current scam trends. Optus ScamWise is a valuable resource, but you can also visit Scamwatch for additional information (https://www.scamwatch.gov.au/).
By understanding Optus ScamWise, reporting suspicious activity, and practicing safe online habits, you can significantly reduce your risk of falling victim to a scam. Remember, vigilance is key!