Running a small business in Australia requires wearing many hats. IT issues shouldn’t be one of them. Telstra Business Tech Support offers a helping hand for Australian small businesses looking for reliable and responsive IT support.
What is Telstra Business Tech Support?
Telstra Business Tech Support is a subscription service designed to provide ongoing IT support to small businesses.
Telstra Business Tech Support provides 24-hour technical support for small businesses.
Whether you’re troubleshooting network connectivity issues, setting up new devices or addressing security issues.
The service is designed specifically for small businesses in Australia and includes support for a range of devices and software commonly used in a business environment, such as computers, EFTPOS machines, smartphones and more.
Please note: There’s a fair use policy in place, and on-site support is not included. Additionally, support may not be available for all devices and software.
Benefits of Telstra Business Tech Support
Telstra Business Tech Support offers a range of benefits to help Australian small businesses maintain their IT systems and minimize downtime:
- 24/7 IT Support: Access to a dedicated team of Australian-based IT experts, available 24/7 to assist with hardware, software, and network issues.
- Proactive IT Maintenance: Regular IT assessments and recommendations to identify potential problems before they occur, helping to prevent costly disruptions.
- Security and Protection: Expert advice and support on cybersecurity best practices, including firewall configuration, endpoint protection, and data backup.
- Peace of Mind: Knowing that your IT infrastructure is being monitored and maintained by experienced professionals, reducing stress and worry.
- Increased Productivity: Minimized downtime and efficient IT support allow your team to focus on core business activities.
- Scalability: As your business grows, Telstra Business Tech Support can adapt to your changing needs, ensuring your IT systems can keep pace.
By leveraging Telstra Business Tech Support, Australian small businesses can enhance their IT operations, improve efficiency, and safeguard their digital assets.
Telstra Business Tech Support Services
Telstra Business Tech Support offers a range of services to help small businesses manage their IT needs:
- 24/7 IT Helpdesk:
- Access to Australian-based IT experts 24/7
- Support for hardware, software, and network issues
- Remote troubleshooting and assistance
- IT Assessments:
- Regular assessments of your IT environment (up to four per year)
- Identification of potential issues and security risks
- Recommendations for improvement and optimization
- Onboarding Call:
- Personalized guidance and support to get started with the service
- Explanation of features, benefits, and best practices
Onboarding Call (For Customers Before December 1st, 2023): If you signed up for Telstra Business Tech Services before December 1st, 2023, you’ll also benefit from an onboarding call to help you get started with the service.
Please note:
- On-site support is not included.
- Support may not be available for all devices and software.
- A fair use policy applies.
By utilizing Telstra Business Tech Support, small businesses can:
- Minimize downtime: Quickly resolve IT issues to keep your business running smoothly.
- Enhance productivity: Efficiently manage IT tasks and focus on core business activities.
- Improve security: Proactive monitoring and security recommendations to protect your data.
- Gain peace of mind: Know that your IT infrastructure is in good hands.
If you’re a small business owner in Australia and need reliable IT support, Telstra Business Tech Support can be a valuable asset.
Pricing and Contractual Terms for Telstra Business Tech Support
Pricing:
The exact pricing for Telstra Business Tech Support can vary based on the specific package and services required. It’s recommended to contact Telstra directly for the most accurate and up-to-date pricing information.
However, you can expect a monthly fee that covers the 24/7 IT support, regular IT assessments, and other included services.
The service is priced at $60 per month, giving you unlimited access to Telstra’s IT Helpdesk 24 hours a day, seven days a week.
There are no early termination fees, and businesses can cancel the service at any time. However, the full monthly fee applies for the current billing cycle.
Contractual Terms:
- Minimum Contract Term: Telstra typically requires a minimum contract term for Business Tech Support. This is usually a 24-month contract.
- Early Termination Fees: If you decide to cancel the service before the end of the contract term, you may be subject to early termination fees.
- Service Level Agreements (SLAs): Telstra will outline specific SLAs related to response times, resolution times, and other performance metrics. These SLAs ensure a certain level of service quality.
- Payment Terms: You’ll typically be required to pay a monthly fee, which may be billed directly to your Telstra account or through a separate invoice.
Important Note: It’s crucial to carefully review the terms and conditions of the contract, including pricing, SLAs, and any additional fees or charges. If you have any questions or concerns, don’t hesitate to contact Telstra’s sales team for clarification.
How to Sign Up for Telstra Business Tech Support
Telstra Business Tech Support is available to small business customers with an active Telstra billing account number.
Unfortunately, there isn’t a dedicated sign-up page readily available online. Here are the ways you can reach Telstra to inquire about Telstra Business Tech Support and potentially sign up:
- Contact Telstra Sales: Call Telstra directly to speak with a sales representative who can guide you through the sign-up process.
- Visit a Telstra Business Technology Centre: Locate your nearest Telstra Business Technology Centre and speak with an in-store representative about Telstra Business Tech Support.
- My Telstra App: Existing Telstra customers can check the My Telstra App for information on Telstra Business Tech Support and potentially contact customer service for sign-up options.
Remember: Telstra Business Tech Support is a subscription service, so there will be associated costs. Be sure to inquire about pricing plans when contacting Telstra.
Telstra Business Tech Support is a valuable resource for Australian small businesses. With 24/7 access to IT specialists and regular IT environment assessments, you can focus on running your business while Telstra helps ensure your technology runs smoothly.