Work or busy schedules are often the reason why you miss a phone call. Luckily, Optus Voicemail ensures you never miss a message, even when you can’t answer the phone.
This guide will walk you through the simple process of setting up and using Optus Voicemail, ensuring you stay connected and informed.
Optus Voicemail
Optus Voicemail is a service provided by Optus, an Australian telecommunications company. It allows you to receive and store voice messages when you’re unable to answer your phone calls directly.
Here’s a breakdown:
- How it works: When someone calls your Optus mobile number and you don’t answer, their call is automatically diverted to your Optus Voicemail.
- Storing messages: The caller can then leave a voice message, which is stored in your voicemail inbox.
- Retrieving messages: You can later access your voicemail messages by dialing a specific number (usually 321) from your Optus mobile phone or through the Optus My Account app.
Essentially, Optus Voicemail acts like an answering machine for your mobile phone, ensuring you don’t miss important calls or messages.
Activating Your Optus Voicemail
Optus Voicemail is automatically included with your mobile service. However, to ensure it’s capturing messages, you’ll need to activate it. Here is an easy way to do it:
Dial 321
Set up Optus Voicemail by calling:
- Dial 321: From your Optus mobile, simply punch in 321 and follow the prompts to activate your voicemail.
- Personalize Your Greeting: Make your voicemail your own by recording a unique greeting. Let your personality shine through!
- Secure Your Messages: Set a strong PIN to keep your messages safe and sound. Make sure you remember the pin.
Dial 1509
You can also set up Optus Voicemail by calling:
- Dial 1509 from your mobile (free call)
- Select the Voicemail option
- Choose the Activate or Deactivate option
Optus My Account
- Access your Optus My Account online or through the mobile app.
- Navigate to the “Voicemail” section and follow the on-screen instructions to activate the service.
Customizing Your Voicemail
Once activated, personalize your voicemail experience:
- Set a Greeting: A welcoming greeting informs callers when you’re unavailable and instructs them how to leave a message. You can record separate greetings for different scenarios, like “Busy” or “No Answer.” Dial 321 and follow the prompts to record your greetings.
- Change Your PIN: For security, it’s recommended to change the default PIN provided during activation. Dial 321, enter your current PIN, and follow the prompts to create a new one.
Accessing Your Voicemail
There are two ways to retrieve your voicemail messages:
- From Your Mobile (Dial 321): From your Optus mobile, dial 321 and enter your PIN to access your voicemail inbox. The system will guide you through listening to saved messages, saving important ones, and deleting others.
- From Another Phone (From a Touchtone Phone):Simply dial 133 321. Follow the prompts to listen to your Voicemail messages. You will need your security PIN to access your messages.
- Optus My Account: You can also access your voicemail messages through your Optus My Account online or via the mobile app. Simply navigate to the “Voicemail” section and follow the on-screen instructions.
Optus Voicemail Features
Optus Voicemail offers a range of features to help you stay connected and manage your messages effectively. Here are some of the key features:
Core Features:
- Personalized Greeting: Record your own custom greeting to welcome callers when you’re unavailable.
- PIN Protection: Set a personal identification number (PIN) to secure access to your voicemail.
- Message Retrieval: Access your voicemail messages by dialing 321 or through the Optus My Account app.
- Message Management: Listen, save, delete, and forward voicemail messages as needed.
Advanced Features:
- Voice-to-Text Transcription: Receive text transcripts of your voicemail messages for quick reference.
- Voice-to-MMS: Have your voicemail messages sent directly to your phone as audio MMS messages.
- Remote Access: Retrieve your voicemail messages from any phone by dialing +61 4 11 000 321.
- Call Return and Reminder Calls: Easily return calls or set reminders based on voicemail messages.
- Separate Greetings: Create different greetings for business hours and personal time.
Accessing Optus Voicemail While Roaming
Yes, you can access your Optus Voicemail while roaming internationally. To do so, you’ll need to dial the following number: +61 4 11 000 321
Important to Note:
- Roaming Charges: Be aware that international roaming charges will apply for the call.
- PIN: You’ll need to enter your Optus Voicemail PIN to access your messages.
Additional Tips:
- Check Your Roaming Plan: Ensure you have an appropriate roaming plan to minimize costs.
- Wi-Fi Calling: If available, use Wi-Fi calling to avoid international roaming charges when accessing your voicemail.
- Optus App: Check if the Optus app allows you to access your voicemail messages without incurring international roaming charges.
By setting up and using Optus Voicemail effectively, you can ensure you never miss a call or an important message. With its user-friendly interface and convenient features, Optus Voicemail helps you stay connected and manage your calls seamlessly. For further information or assistance, visit the Optus website or contact their customer service team.